At YK 1982 SDN. BHD., we aim to provide a smooth and reliable shopping experience. This Return & Refund Policy outlines the terms under which You may return Goods, request a refund, or cancel an Order made through our Service at https://yk1982.work/. By placing an Order, You agree to the terms set out below.
1. Returns
You may request a return within 30 days from the date You receive the Goods. To be eligible for a return, the Goods must be in their original condition, unused, and in the same packaging as received.
To initiate a return, You should contact us through the contact details provided on our website with Your Order information. Once Your return request is reviewed and approved, You will receive further instructions on how to proceed.
Returned Goods will be inspected upon receipt. We reserve the right to decline returns if the items do not meet the stated conditions.
2. Refunds
Once the returned Goods have been received and inspected, we will notify You of the status of Your refund. If approved, the refund will be processed to the original method of payment.
Refund processing times may vary depending on Your payment provider. Please allow a reasonable period for the transaction to be completed and reflected in Your account.
Refunds are only issued after the returned Goods have been received and verified.
3. Exchanges
If You receive Goods that are damaged, defective, or incorrect, You may request an exchange within the same 30-day period. Please contact us with supporting details, and we will assist You with the exchange process.
All exchange requests are subject to product availability.
4. Order Cancellation
You may cancel Your Order within 12 hours of placing it. To request a cancellation, please contact us as soon as possible with Your Order details.
If the cancellation request is received within the allowed timeframe, the Order will be canceled and a full refund will be issued to Your original payment method.
After the 12-hour period has passed, cancellation requests may no longer be accepted as the Order may have already been processed.
5. Processing of Requests
All return, refund, exchange, and cancellation requests are handled during our regular business hours. We aim to respond to all inquiries promptly and assist You throughout the process.
Please ensure that all information provided in Your request is accurate to avoid delays.
6. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be effective upon posting on our Service. It is Your responsibility to review this page periodically for updates.
7. Contact Us
If You have any questions about this Return & Refund Policy or need assistance with a return, refund, or cancellation request, please contact us through the details provided on our website.
We are committed to providing clear support and a straightforward process to ensure Your satisfaction.