Please be advised that all items sold are strictly non-exchangeable, non-returnable, and non-refundable, unless one of the following exceptional conditions is fully met upon delivery:
- The merchant has packed or sent an incorrect item that differs from the original order placed by the customer.
- The purchased item received does not match the specifications, descriptions, key features, or any information advertised on our official website.
- The purchased item received is found to be spoiled, physically damaged, or structurally defective immediately upon delivery.
- The fulfillment and delivery of the item have exceeded the official timeline stipulated in the company’s Shipping Policy.
To validate a claim and qualify for a refund or exchange, the customer is required to provide the following supporting evidence:
- A clear, unedited, and continuous unboxing video showing the unopened condition of the parcel, the legibility of the shipping label, the external packaging, and the exact item received.
- A clear and uninterrupted video showing the first use or initial operation of the item, where applicable, to verify functional defects.
- Relevant high-resolution photographs of the item, complete order transaction details, or other supporting documents requested by the company.
All formal return, refund, or exchange requests must be submitted to the company via email at yk_1982@outlook.com within exactly 24 hours of receiving the item. Any requests submitted after this 24-hour period, or any submissions without the above-mentioned required evidence, will be strictly rejected and will not be accepted under any circumstances.